Abolishing Performance Appraisals: Why They Backfire and What to Do Instead | Rochester Creative Research Group

Abolishing Performance Appraisals: Why They Backfire and What to Do Instead

Thu, 04/23/2009 - 07:04 — RCRG

Title	Abolishing Performance Appraisals: Why They Backfire and What to Do Instead
Pub. Year	2000
Authors	Coens, T, Jenkins M
Publisher	Berrett-Koehler Publishers
Keywords	appraisal, ritual
Links	Amazon Google Books Google Scholar
Notes	appraisal In the introduction to the book, subtitled "Letting Go of a Hopeless Ritual", the authors include the following quotation: "The world will not be saved by old minds with new programs. If the world is saved, it will be saved by new minds--with no programs." The authors argue that appraisal ratings produce "unintended consequences--the insidious, destructive, and counterproductive effects of giving people ratings about their work performance. Whether accurate or not, people are psychologically affected by ratings. And except for people rated at the highest end of the scale, the impact is usually negative and consequently counterproductive to the cause of improving performance." (p. 69) see also: [1] [2] [3] [4] [5] [6] [7] [8] [9] References [Aguayo1991] Aguayo, R. 1991. Dr. Deming: The American Who Taught the Japanese About Quality. [Bassman1992] Bassman, ES. 1992. Abuse in the Workplace: Management Remedies and Bottom Line Impact. [Deming1982] Deming, EW. 1982. Out of the Crisis. [Lundin1998] Lundin, W, Lundin K. 1998. When Smart People Work for Dumb Bosses: How to Survive in a Crazy and Dysfunctional Workplace. [Orsburn1990] Orsburn, JD, Moran L, Musselwhite E, Zenger JH. 1990. Self Directed Work Teams: The New American Challenge. [Simon1978] Simon, SB. 1978. Negative criticism: Its swath of destruction and what to do about it. [Stoner1989] Stoner, JAF, Freeman R.E. 1989. Management. [Walton1988] Walton, M. 1988. The Deming Management Method. [Weick1979] Weick, KE. 1979. The Social Psychology of Organizing.