"Other people's definitions of us are not just absurd--if unchallenged, they erect prison walls around us. As they rise higher, the light of awareness fades. The world darkens. We lose freedom, safety, confidence, conviction, and sometimes ourselves." (p. 77)
"The practice of placing individuals under 'observation' is a natural extension of a justice imbued with disciplinary methods and examination procedures. Is it surprising that the cellular prison, with its regular chronologies, forced labour, its authorities of surveillance and registration, its experts in normality, who continue to multiply the functions of the judge, should have become the modern instrument of penalty? Is it surprising that the prisons resemble factories, schools, barracks, hospitals, which all resemble prisons?" (p. 227)
"So, what is the answer? How can you stand your ground when you are sensitive to pain, when people you love are still alive, when you are unprepared?
What do you need to make you stronger than the interrogator and the whole trap?
From the moment you go to prison you must put your cozy past firmly behind you. At the very threshold, you must say to yourself: 'My life is over, a little early to be sure, but there's nothing to be done about it. I shall never return to freedom. I am condemned to die--now or a little later. But later on, in truth, it will be even harder, and so the sooner the better. I no longer have any property whatsoever. For me those I love have died, and for them I have died. From today on, my body is useless and alien to me. Only my spirit and my conscience remain precious and important to me.'
Confronted by such a prisoner, the interrogation will tremble.
Only the man who has renounced everything can win that victory."
As we examine the bureaucratic form of organization, therefore, we should be alert to the hidden meaning of close regulation and supervision of human activity, the relentless planning and scheduling of work, and the emphasis on productivity, rule following, discipline, duty, and obedience. The bureaucracy is a mechanistic form of organization, but an anal one too. And not surprisingly, we find that some people are able to work in this kind of organization more effectively than others. If bureaucracies are anal phenomena encouraging an anal style of life, then such organizations will probably operate most smoothly when employees fit the anal character type and can derive various hidden satisfactions from working in this context." (p. 209)
"The groupthink phenomenon has been reproduced in thousands of decision-making situations in organizations of aIl kinds. It may seem overly dramatic to describe the phenomenon as reflecting a kind of psychic prison. Many people would prefer to describe it through the culture metaphor, seeing the pathologies described in all the above examples as the product of particular cultural beliefs and norms. But there is great merit in recognizing the prisonlike qualities of culture." (p. 186)
"Bentham's extensive plans for reform of prison management created both controversy and interest within the British Parliament. Though his management proposals were not implemented, the central principle of continuous observation made possible by technical arrangements was to influence the administrative and architectural orientation of bureaucratic organizations from schools, to hospitals, to workplaces in which individuals are taken up as unique problems to be managed and measured up against appropriate norms:
"Panopticism is the general principle of a new 'political anatomy' whose object and end are not the relations of sovereignty but the relations of discipline....What are required are mechanisms that analyze distributions, gaps, series, combinations, and which use instruments that render visible, record, differentiate and compare....It is polyvalent in its application....Whenever one is dealing with a multiplicity of individuals on whom a task or a particular form of behavior must be imposed, the panoptic schema may be used." (p. 322)
"There are people in this book whose living rooms have turned into prisons without bars, and others who gleefully feel they have escaped jobs that were jails. There are people who have been broken by years of idleness, and others who have discovered emotional resources that allow them to endure--even, in a way, to triumph. In short, the men and women in this book vary enormously. Yet amid the variety there is a common feeling, stated with bitter clarity at times, only half spoken at others, and occasionally not yet formed as a thought but rather a troubled notion whispering behind the words. It is a crime that has been committed." (p. 1)
"At the organizational level, we must begin removing the hierarchical walls that we've built around us....We must move away from the concept that the boss is omnipotent and all powerful [sic] and move toward a more fluid organizational structure that favors a shared approach toward conducting business." (p. 57)