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[Pascale1982] Pascale, R T, Athos AG.  1982.  The Art of Japanese Management: Applications for American Executives.

"The evidence would suggest that for most of us being pushed too hard and crowded into a corner is counterproductive. Great honesty is seldom helpful without empathetic compassion, skillfully expressed in private, by someone assumed to care about the other person's well-being." (p. 158)