RCRG Lending Library

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[Miller2002] Miller, J.  2002.  The Anxious Organization: Why Smart Companies Do Dumb Things.

"In organizations where anxiety is often expressed as blame, to avoid being blamed becomes a constant preoccupation. People attempt to preempt blame by sending each other memos recapitulating who did what and when. Their attention shifts from avoiding a potential problem to avoid being blamed for it." (p. 145)